Frequently Asked Questions About Wired Doorbell, Door Chimes, Entrance Alerts & Driveway Alarms
Please browse our collection below (work in progress) of frequently asked customer questions. If you cannot find an answer to your question, please email us or give us a call at 904-245-1184
Manufacturer Contact Information
While we are more than happy to offer technical assistance, it’s often a good idea to contact the manufacturer for more in-depth assistance.
Also, for warranty replacement information, please contact the product manufacturer using the contact information below.
Below you will find a list of manufacturers who has products on 1800doorbell.com. If you need technical assistance or have an inquiry regarding your warranty, please call the product manufacturer for assistance. We would be happy to assist you, but calling the manufacturer directly will get you the most technical & warranty support.
By clicking the name of the manufacturer you can find the products we sell by that manufacturer. Under the company name, we have also listed a link to their website contact us page and/or the company phone number when available.
If you have purchased from our Amazon store and would like to return the product, please use the Amazon Orders portal for your account to facilitate the return.
We would happy to assist you if you are not getting any satisfaction by contacting the product manufacturer, but we do recommend you start by calling them about any technical support or warranty related issue. If you have purchased the product directly from us withing the past 30-days and want to return the product, please contact us at 1800doorbell.com.
Thomas & Betts: Carlon, Dimango, and Lamson & Sessions Products
- Ph0ne: 800-346-2646
- Thomas & Betts Retail Division Contact Us Page
For the TX/RX1000A, TX/RX2000A, SL-40, and AV-200
- Phone: 800-366-71010
Clarity Hearing Alert Products
- Clarity Products Alerts Contact Us Page
Heath-Zenith Chimes and Lighting
- Heath-Zenith Customer Service Portal
Honeywell Doorbells & Chimes
- Honeywell Customer Support Page
How to Connect An External Device to the C-Form Relay on the ERA-DCRX
*Please note, in most cases it is sufficient to use the 12V DC outputs to connect an external device to the system. For these instructions on this process, click here.
Each ERA-DCRX receiver has 1 x C-form relay for integrating and connecting external devices. Unlike the 12V DC outputs (1 per zone) on the receiver, the C-Form relay DOES NOT supply power to the external device you are connecting to it.
Why use the C-Form relay?
The C-Form relay offers advantages and flexibility the 12V DC outputs do not offer. For example, with the 12VDC output, the device you are powering has to be rated for 12V or less. In addition, the external device you are connecting has to have a max current below 400mA. This is not the case with the C-Form relay as it does not supply the power, but rather functions more like a switch.
Another advantage of the relay is that it’s not limited to one zone. There are dip-switches on the ERA-DCRX that allows you to associate the device on the C-Form relay with any combination of the four zones. Let’s say, for example, you have to push buttons, one for zone one, and another for zone two. You might want to put a different colored strobe light on each of these zones. Red on zone one and blue on zone two. Push button A triggers the zone 1 melody and the red strobe, and push button B triggers the zone 2 melody and the blue strobe. You like the fact that the strobes provide a good visual notification, but want something really loud. Using the C-Form relay, you add a loud siren or firebell to also trigger when one (or both) of the push buttons are pressed.
How to connect an external device to the C-Form Relay?
In this example, we are going to connect a 12V DC firebell to the relay and make the assumption you have a push button programmed to zone one (1) and another push button programmed to zone two (2).
1) Make sure plug-in transformer is NOT plugged in and ERA-DCRX receiver is NOT plugged in.
2) Flip dip switches 1 & 2 up, 3 &4 down. This setting associates the C-Form relay with zones 1 and 2.
3) Set duration time. This will determine how long the external device will turn on.
4) Connect black wire from firebell to the “NO” terminal screw on section labeled “relay.”
5) Connect red wire from firebell to left terminal screw on plug-in transformer.
6) Use a wire to connect right terminal screw on the plugin transformer (ignore the center screw on transformer) to the “COM” terminal screw on the ERA-DCRX output section labeled relay.
7) Plug everything back in and start using!
Below are brief instructions on how to connect a 12V DC device, such as a strobe light, siren, buzzer, etc. to a zone on the ERA-DCRX receiver.
1. Unplug the receiver.
2. Separate top receiver case from bottom receiver case.
3. Locate terminal block (see image below) located on the bottom of the pc board.
4. Loosen screws for the zone(s) that you are connecting a device to.
5. Wire the external 12V DC into the terminal connection blocks that
corresponds to the respective zone. For example, if a push button is
paired to zone 1, and you want a strobe to flash for zone 1, wire the
strobe into the terminal block for zone 1.
6. Observe polarity when necessary. For example, for a strobe light,
ensure you are connecting the positive wire on the strobe to the positive
terminal on the receiver.
7. Re-tighten screws on terminal block.
8. Adjust output duration as needed (see image below)
9. Snap cover back together.
10. Plug in receiver.In the image below, there are two different 12V DC devices connected, one per zone.
The only real limitation with the ERA series of products are the number of zones. As mentioned in a previous FAQ article, you can pair as many transmitters to a specific zone as you want.
There’s not a limit to the number of receivers you can have in your system. Whether you have 1, 2, or 4 different transmitters, you can have as many receivers as you want and can spread them throughout your warehouse, store or office space.
This type of configuration allows you to distribute the sound throughout your facility. You may, for example, play a receiver in the warehouse and turn the volume up to its maximum setting. However, because you might keep your door shut in your office, you may want to put your own ERA-DCRX receiver in the office and turn the volume down–or even mute it.
The ERA-DCRX is a four (4) zone receiver meaning each zone will play a distinct sound. You can program / pair as many transmitters (such as a push button) to a zone as you want, but all the transmitters in that zone will play the melody selected for that zone.
For example, zone 1 may be set to play the “ding-dong” sound. When any transmitter paired to the zone is triggered, the receiver will play the “ding-dong” sound. In this example, I have a push button on the front door paired to zone 1.
For zone 2, I want to program a push button for the back door. When programming, I set that zone to play the Westminster Chime. When that push button is triggered, the receiver will play the Westminster Chime.
This enables you to distinguish a visitor at the front door versus the back door.
Using the Relay on the LRA-DCRX to Connect External Device
The LRA-DCRX receiver features a relay that may be used to integrate and activate an external device. For example, a strobe light, 12V DC output, or other devices may be configured to trigger when the relay on the receiver activates.
Tips & Notes:
- The unit WILL NOT supply power to the external device. The external device must have a separate power supply.
- The relay ONLY works with Zone 4 on the receiver. For the relay to work, there must be a transmitter paired with Zone 4.
- The relay DOES NOT provide power.
- The relay may be set to normally open or normally closed.
- Ensure the relay is set to the “on” position.
- Set the duration of output to 2 seconds or 5 seconds.
In this example we will wire a 12V DC siren to sound when the push button paired to Zone 4 is triggered.
What you will need:
- A LRA trasmitter (push button, door contact, etc.) paired to zone 4 of the LRA-DCRX receiver.
- 12V DC siren
- Extra wire (as needed)
- External power device used to power the 12V DC siren. In this example we are using a 16.5 VAC /40VA Class II plugin transformer. Please make sure the power supply you use will supply the necessary power to the external device.
- Ensure the power supply is unplugged.
- Wire one wire of the siren into one of the “normally open” connectors on back of the receiver (see image below).
- Wire the other wire of the siren to the plug-in transformer (see image below).
- Take a wire and connect one end into the other slot of the “normally open” relay.
- Take the other end of that same wire and connect it to the transformer (see image below).
- Plug in the transformer. Ensure the receiver is powered on–test.
- The LRA-DCRX, LRA-DCRXA, and LRA-VPRX each have four zones.
- Each of these zones can only have one (1) transmitter at at time stored in that zone’s memory.
- It does not matter what Zone you program or pair your transmitter(s) to..they are all the same. The purpose of the zones is to allow you to assign a distinct melody to each zone so that you may determine what sensor triggered the receiver.
- When trying to pair a transmitter, such as the LRA-DSTX, LRA-DCTX, & the LRA-PBTX, if there is already a transmitter paired to a zone, then you must delete that memory for the zone in order to program the new transmitter to the zone.
- Even though you may not have intentionally paired a transmitter to a zone, if you are having trouble programming, it’s good practice to delete the zone and start over. For more information on deleting a zone from memory, click here.
- The instructions below illustrated how to pair a push button (LRA-PBTX) to a receiver (LRA-DCRXA). The process for pairing other receivers is similar. For information on pairing the LRA plug in strobe receiver, the LRA-DCRXS, please click here.
- Once you are in programming mode (step 3 below), the unit will automatically exit programming mode after 10 seconds.
- Ensure the receiver has fresh batteries or you are using a plug-in wall transformer to power the unit.
- Open the cover of the receiver
- Press & hold the “Zone selector button” for approximately three (3) seconds until the strobe light flashes, and zone “ID” one (1) starts to blink. Then, stop pressing the Zone selector button.
- IMPORTANT: If you want to program or pair a transmitter to Zone ID 1, move to the next step. If you already have a transmitter / sensor programmed to Zone ID 1 and want to pair an additional sensor/ transmitter, push the Zone selector button to scroll to the zone ID you would like to program. Once the Zone ID you want to program the sensor to is blinking, move to the next step.
- Press the “Melody selector” button to scroll through the melodies available on this receiver. When you hear the melody you would like to program to that zone, stop pressing the Melody selector button.
- Press the button on the push button transmitter
- If you have additional transmitter / receivers to program, go back to step 4. Otherwise, go to the next step.
- Now your transmitter(s) are programmed to the receiver. To exit programming mode, press the Zone selector button to scroll through the Zones. Once you pass Zone ID 4, the unit will automatically exit programming mode.
Watch the video below for a programming demonstration:
Once a transmitter / sensor is programmed to a zone on a LRA series receiver, a new transmitter / sensor cannot be added to that zone until the memory of that zone is deleted.
For example, if you have previously programmed a LRA-PBTX push button to Zone 1 on your receiver and after a few years of use you want to replace the push button. Prior to programming your new push button to the receiver, you must delete the old transmitter that is locked into Zone 1 memory.
The instructions below illustrate how to delete the zone memory from the LRA-DCRX and LRA-DCRXA memroy. The process for the LRA-VPRX is slightly different, but the basic concept is the same. To delete memory from the LRA-DCRXS Plug-in Strobe Receiver, click here.
- Make sure you are deleting the right zone. If the transmitter/sensor is programmed to zone I, for example, the Roman Numeral for zone I will flash when triggered.
- Enter programming mode my holding down the zone selector
button for approximately three (3) seconds. The strobe will flash and the icon for Zone I should start flashing.
- Once the strobe flashing and you are in programming mode, stop pressing the zone selector button.
- If you would like to delete the memory in zone one, skip to the next step. If you want to delete the memory from another zone, press the zone selector button to scroll to the zone you wish to delete.
- Once you are at the right zone, hold down the zone selector button AND the melody button (at the same time) for approximately five (5) seconds. You will hear a short tone sound. This zone has been deleted.
- Next, press the program button to skip through the other zones.
- Once you pass zone IV , the zone lights will stop flashing, signaling it is out of pairing/programming mode.
Removing batteries or unplugging the transformer from the LRA-DCRX will not delete any programming.
- Try placing double-sided tape, a cardboard shim, or something that will provide some separation between the transmitter and the metal or concrete on the door frame.
- Get the LRA-RPX to extend the range up to an additional 1,000 ft.
- Upgrade to the LH-2500 long range doorbell entry alert kit.
Typically there are two reasons why the sound may not be coming out of your LRA-DCRX long range receiver.
First, check the selector switch on the side of the unit. There are three modes you can set the receiver to a) strobe only, b) sound only, and c) strobe and sound. Often times when there’s no sound it is because the selector switch is on sound only.
Second, check the volume control selector. Open the front cover of the receiver and locate the volume adjustment dial. Use a small screwdriver to adjust the sound level.
Take a look at this illustration to get an idea of where the selector switch is located.
- Open the cover of the receiver
- Hold down the “zone selector” button (the left button) for approximately 3 seconds until zone 1 starts to flash. Stop pressing the button. If you are deleting memory from zone 1, move to step 3.
- Push the left button again to scroll to the zone where you want to delete memory. The zone number will flash.
- Simultaneously, hold down the zone selector button (on the left) and the melody button (on the right) for approximately 3-5 seconds until you hear a short tone sound. The short tone sound means the memory has been deleted in that zone.
In most cases, if your LRA-DR1000 is not working correctly, it is because of one of three issues:
1) Photo sensor dip switch is set to night time mode only
2) Sensor/transmitter not paired with receiver correctly
3) Weak or dead batteries in sensor/transmitter
1) Photo Sensor Inside Driveway Sensor (outdoor unit) May Be Set to Nighttime Only Mode:
The LRA-DSTX transmitter/sensor has two operating modes, all-day mode and nighttime only mode. Often times, if the transmitter doesn’t seem to be working, it is because the dip switch is set to nighttime mode only.
To check this setting, please take the top cover off the sensor/transmitter an orientate as in the picture.
Once you have the sensor oriented just like the photo, located the photocell dip switch which will be located directly under the “test” button.
For all-day operation, please ensure the switch is pushed all the way down. If you want nighttime only operation, make sure the switch is in the up position.
2) Transmitter is not Paired Correctly with the Receiver:
Watch this short video on Youtube we put together to help with programming the transmitter/sensor with the receiver
a) Push the program button on the receiver until you hear a short tone sound
b) Once you enter program mode, Zone 1 on the receiver will flash. If you want to pair your transmitter to Zone 1, move to step d). If you want to pair to a different zone, go to the next step.
c) Pushing the program button will move to the next zone. For example, when you enter program mode the receiver is in Zone 1. If you want to pair your receiver to Zone 2, pushing the program button again will move it to Zone 2.
d) Once you are in the Zone you want to program, push the melody selector button until you are the sounds you want the receiver to play when the transmitter/sensor is triggered.
e) Push the “test” button on the sensor (see picture above). You will hear two (2) short ton sounds, letting you know the sensor/transmitter is paired with the receiver.
f) If you want to program another transmitter/sensor to the receiver, go back to step c) above. If you are done programming, press the program button to scroll through all the zones. After you scroll past Zone 4, you are done.
3) Make Sure You Have Fresh Batteries:
Make sure you are using new, Alkaline batteries in both the transmitter and receiver.
Carlon, Thomas & Betts Products
On the back of the Carlon/Dimango product you should see a small white sticker. On this sticker you will see QC with a four digit code right under it. The last two digits of this code show the year the product was manufactured. If the number is “00” or higher, then your product will be compatible.
Take a look at these troubleshooting tips to see if you get your system back up and running. If you can’t, do not hesitate to give us a call and we would be happy to help.
After changing the batteries in the transmitter, try to unplug the receiver, count to 5, and plug it back in. This allows the transmitter (sensor) and receiver to sync back.
We hate to ask you to do this, but double-check the batteries. I am surprised to learn how often batteries go bad just sitting around the house.
Check the user manual to make sure you have installed the right type of batteries. Most of the driveway alarm sensor use standard Alkaline batteries.
Make sure the battery contacts inside the transmitter are secure, not corroded or broken.
I know this sounds like common sense, but I make this mistake all the time. Double check and make sure you inserted the batteries in the right direction..ie., + to + and – to -.
- Phone: 800-366-7010
The differences between surface, flush, and recessed mount will alter the way the push button is mounted. Most wireless push buttons are surface mounted which means they mount directly on the surface, usually an exterior wall next to the front door.
- Surface mount – this means the item will sit directly on top of the surface you are mounting it to. For our purposes here we mean it will sit directly on top of the wall you are installing the wired button on. Typically this is the easiest mounting option.
- Flush mount – the plate of the wired button sits or rests on the surface of the wall but the guts of the button will sit inside the wall. With these types of buttons the electrical components of the button will stick into the wall itself. Although not overly complicated to install, it it a little more involved that a surface mount.
- Recessed – this is where the entire doorbell push button mechanism in set inside the wall or mounting surface.
To view our wide selection of push buttons visit the link below.
Yes, we have many wireless doorbell and wireless notification systems that work well for the hard of hearing. These products will also work well for loud environments, such as workshops, where it may be hard to hear a normal door chime.
In most cases these products will feature an alternative way to notify the user, such as a visual notification. For example, the WC180 is a flashing door chime for the hard of hearing. It’s a wireless chime with a strobe light that features a flashing strobe light that is bright and easy to see.
Most Wireless buttons are NOT available lighted as the they would require power 24/7 and drain the batteries too quickly.
The only lighted wireless buttons we are aware of is the GE 19211. This wireless transmitter uses a LED bulb to illuminate the center push button, allowing visitors to find it easily at night.
Heath-Zenith does make a few buttons that use LED lights which do not require as much power. Please note, these Heath-Zenith wireless doorbell buttons are not compatible with Carlon/Dimango receivers and at the moment are not available for purchase on the website.
To view our selection of lighted wireless push buttons click the link below
It is very easy to change the sounds of your wireless chime. It can be done in seconds with very little effort. The article below covers how to change doorbells sounds for the main products we carry.
There are ways to cover multiple entrances when using a doorbell system. Click below to read the answer to the question.
When we talk about using doorbell buttons for different doors we are typically referring to changing the tune a receiver (or multiple receivers) play when a paired button is pressed. Each manufacture has a slightly different way to change the tune the receiver will play and you need to consult the manual or the customer service department for that manufacturer and ask.
Yes, almost all wireless doorbells and door chimes allow for different sounds or melodies to play depending on the button that sends the signal. The Carlon/Dimango brand is one of the easiest to program. All of their wireless chime products will follow this same procedure.
You can program the buttons for different sounds by pressing the small “dimple” on each button and selecting the sound you want to hear for that particular button. Very easy!
For example, the RC4120 has 13 different sound options available, so if you want to cover 13 different doors you would need to purchase 13 push buttons.
Honeywell typically has a different approach. For their products, you typically change the tune on the receiver and ensure that particular tune is pair with a particular push button.
We have an extensive article on doorbell sounds and melodies. Click that link to learn more about specific sound and some of our products.
This is usually caused by your privacy code settings. This problem is easily fixed within seconds, but how you do it really depends on your specific product and who manufactured it. Click the link below to read how to avoid this interference.
Up to 4 receivers can be paired with a single transmitter.
Up to 4 transmitters can be paired with a single receiver. However, since there are only 3 different chime tunes on the receiver, it is suggested to pair up to 3 transmitters by selecting different melodies for each transmitter.
The WC180 has over 16K different transmission (privacy) codes. When you pair the transmitter with the receiver, the unit will randomly select one of 16,0000 codes to pair.
Most wired doorbells DO NOT have volume control. What you hear is what you get on my wired chimes. There are a couple of models that play electronic melodies and they have some volume control, but we do not feel like these products are the solution for the problem “I cannot hear my doorbell.”
A wireless doorbell system is the best solution when you cannot hear your current doorbell. With that, there are a couple of options:
- Use a doorbell extender to convert your existing wired doorbell to a wireless door chime system and then use wireless receivers throughout your home. Most wireless doorbells do have volume control.
- Add a wireless door chime to your home. Bypass the existing wired doorbell and simply install and use a wireless one. Most wireless products have volume control, and you can also add as many receivers as you want, meaning you can add one in the kitchen, one on the patio, one in the bedroom, etc.
- A very popular series of products we have are the flashing doorbells for the hard of hearing. The products have a visual indicator that alerts you to a visitor at your door. The WC180 Flashing Doorbell is our most popular product because it is very bright, loud, and cost effective.
Doorbell Extender Information:
The way to get this type of functionality is to use what is called a doorbell extender or the Extend-A-Chime by Safeguard Supply. These products work by using a transmitter that wires into your existing doorbell transmitter or a transmitter that “listens” for your current doorbell. When the transmitter is triggered, it sends a wireless signal to a compatible wireless receiver. With almost all brands of wireless door chimes you have the ability to add more receivers, whether plug-in, battery power, or both, to increase the listening range of your existing wired doorbell.
The Extend-A-Chime is just what you need. This device is available in either a battery powered or plug in receiver.
The LRA-EX100 is an Extend-A-Chime. The system ships with 1 x LRA-EXTX transmitter and 1 x LRA-DCRX wireless receiver/speaker. To use the Extend-A-Chime you simply need to wire the LRA-EXTX transmitter into your current doorbell push button wiring. You then place the receiver into the area of your house where you cannot hear your doorbell at. You then plug in the receiver and you are all set up!
Among being the perfect product to extend your door chime into an area of the house where you are unable to hear it, this device is also a life saver for anyone whose current chime is currently not working. As long as your current doorbell push button is working you will be able to salvage your current door bell system with out buying a brand new system.
There is a product that we carry that would be the perfect solution to your problem and that is the LRA-EX1000 Doorbell Extender by Safeguard Supply. To see this product, view that answer to the question below.