Shipping Policy

1800doorbell currently offers a low Flat Rate Shipping for all domestic orders, with options for expedited shipping.  “Standard Shipping” means your order will be shipped via USPS, FEDEX or UPS Standard Ground Shipping for non-expedited shipments.* Please make sure you provide an address where you receive US mail as the majority of orders will ship via US Postal Service.

Flat Rate Shipping

We do our best to keep shipping rates down for our customers at 1800doorbell.com.  We have absorded shipping costs, but the most recent increases have forced us to increase our flat rate shipping rate to $7.50.  For the “flat rate” shipping service, most products on 1800doorbell.com will ship for a low flat rate of $7.50, regardless if you order one or many products in your shopping cart.  For some of our lower-cost products, usually products in the “wired push button” category, we will ship for a flat-rate fee of $3.50 if the order is for 1-2 units of the product.  If more than 2 units are ordered, the shipping reverts to the flat rate fee of $7.50.

On occasions when a product with a normal flat rate fee of $7.50 is combined in the shopping cart with a product that has a usual flat rate shipping rate of $3.50, the $7.50 fee will be used.

If you need your order delivered faster, you will have a choice for expedited shipping at checkout.

For example, if you place an order and want to take advantage of our flat rate shipping, you will be charged a flat fee at checkout.  We will ship this product using USPS mail (most likely) or Fedex Standard Ground – whichever service is most cost effective.  If you cannot accept USPS office deliveries, please note this in your order or call.  Occasionally there could be additional fees required for delivery exceptions.

If, however, you want your order delivered using Fedex Overnight, 2 Day or Express Saver 3 Day service, for example, you will need to select that option during checkout and you will see the corresponding price you will be charged for that service.

*Please note, some products will require additional shipping charges when purchased in bulk.  If this applies to your order, you will be aware of that prior to placing the order.

Shipment Times:

Under normal circumstances, your order is shipped within 1-2 business days of when the order is placed. Depending on your location, you should receive your order within 2-6 days after shipment. This time may increase during the holiday season.

A small percentage of items require a longer ship-out time and we will notify you in the event that situation occurs.

Tracking Number:

You will receive a FedEx tracking number or USPS tracking number when an email address is provided by you in the “Billing Information” fields of the shopping cart.

UPS/ FedEx Regular Delivery Hours:

FedEx/UPS delivery hours are Monday-Friday, 7AM -5PM local time. Where a business name is not provided, the order is presumed to be shipping to a “Residence”. If your order is shipping to a business, please specify the name of the business. If it is shipping to a “Residence” but a business name has been provided, please note that in the “comments” when ordering. Otherwise, where a business name is provided, it is presumed that it is going to a “Commercial” district for delivery M-F during normal business hours. We do not guarantee the arrival date or time of the packages.

Shipments over $200 May require an Adult Signature.

Please ensure that you provide us a delivery address where someone will be available to sign for the package, as the signature requirement may not be waived. While a change of delivery address may be possible under certain conditions, if a package is already in route, a $20 address change fee will be assessed. For address corrections needed for items shipping other than FEDEX, please contact us for options and quotes. We are NOT responsible for any loss or damage due to packages left at your doorstep.

All orders over $200 shipped via FEDEX are insured for damaged packages. We are not responsible for any physical damage caused by the shipper. In the event a product arrives damaged, or appears tampered with, please notify us as soon as possible and within 3 business days for assistance in resolving the matter.

Shipments to Non-Continental USA Addresses:

We ship to the following non-continental USA addresses using the USPS or FedEx. Flat rate, or other shipping discounts do not apply to orders shipped to Alaska, Hawaii, and US Territories. There will be an additional charge to ship to these addresses:

  • Hawaii
  • Alaska
  • American Samoa
  • Federated States of Micronesia
  • Guam
  • Marshall Island
  • Northern Marianna Island
  • Puerto Rico
  • US Virgin Islands/li>

Expedited Shipping:

Online orders will typically ship within 2-3 business days after the order was placed online.  For expedited shipments, the order will leave the following business date you placed the order.  If you would like your order shipped the same day the order was placed, you must call us at 1-800-366-7235, and the order must be placed online prior to 2 PM EST.  We cannot guarantee it will ship out that same day you placed the order. Please note, expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations.

P.O. Box Addresses:

Most items may be shipped to P.O. Box. If you place an order with a P.O. Box ship-to address, we will attempt to ship all items using the United States Postal Service. If any items within your order can not be shipped using the United States Postal Service, you will be asked to provide a physical address for shipping.

APO/AFO/DPO/FPO Addresses:

These items will be delivered to the U.S. military or government post office within 5-10 business days from the ship date. The U.S. military post office has control over the shipment and delivery time to the final APO/AFO/DPO/FPO destination. Items shipped to APO/AFO/DPO/FPO addresses are not eligible for expedited shipping. Shipment to these addresses will be subject to actual shipping charges. We will make ever effort to ensure you are receiving the best possible rate.

International Shipping:

We are now shipping to Canada, with support for many more countries in the coming months. Free, flat rate, or other shipping discounts do not apply to orders shipped internationally. If you placed an order online and this order will be shipped internationally, non-continental USA, and US military installations, additional shipping charges will apply. Some products may not be eligible for international shipping.

Important Note for Shipments to International, Overseas Military, and Non Continental USA Destinations:

There will be additional shipping charges for international shipments. It is the customer’s responsibility to pay importation duties, taxes, or other fees or expenses incurred for product shipment.