SS690 Red Based Stained Mission-Styled Wired Door Chime in Real Wood Cabinet

<p></p><p></p><p></p><p>Mr. O, </p>

<p></p><p></p><p></p><p>I want to apologize that you are not a happy customer. Before going into the actual damaged product, I first want to comment on your email to us stating 'since you are NOT going to post my Review - and warn other shoppers of my plight.' </p>

<p></p><p></p><p></p><p>I want to explain to you why your review, sent 4-days was not immediately posted. Our reviews platform immediately posts positive reviews. Negative reviews are not immediately posted and gives us a chance to review them. Since there's a lot of competition online, some folks use tactics that envolve slamming a website with negative reviews--thus we curate them.</p>

<p></p><p></p><p></p><p>Please rest assured, there's no effort here to hide negative reviews, but with everything going on these days, we are a little slower than usual. Please understand this situation.</p>

<p></p><p></p><p></p><p>Next, to address your comment 'I don't see much point if your Shipping Department is just throwing them in Fed Ex padded envelopes.' At checkout you were charged $6.00 for flat rate, standard shipping, which typically takes up to 6 days for delivery. We really do our best to get customers their orders as quickly as possible. In this case, we decided to ship the product to you via Fedex 2-Day. For this shipping method, we have to use the Fedex 2-Day padded envelop. In almost every case, the product arrives undamaged. If it arrives damaged, we do our best to make it right.</p>

<p></p><p></p><p></p><p></p><p>We apologize the product arrived to you damaged. We have offered to ship you a new chime or refund your money. You requested a refund, which we immediately did.</p>

<p></p><p></p><p></p><p></p><p>Please note, your review is posted for all to see.</p>

<p></p><p></p><p></p><p></p><p>Thank you,</p>

<p></p><p></p><p></p><p></p><p>1800doorbell.com</p>