Customer Help
Use 1800Doorbell customer help for product guidance, order follow-up, troubleshooting direction, and help finding the right alert or doorbell.
Updated: October 15, 2026Original publish date: July 9, 2018
Start here if you need a hand. This page points you to product answers, manuals, order and return policies, and the fastest way to reach our team.
Orders, shipping and returns
- Shipping methods and delivery details: Shipping Policy.
- Returning or exchanging an item: Returns Policy. Contact us within 30 days of purchase for a return authorization (RMA) before you send anything back.
- Full policies: Terms and Conditions.
- Help with an order you already placed: Contact Us.
Manuals
Find installation and programming manuals on the Product User Manuals page.
FAQ by product line
FAQ by topic
- Wireless Doorbell FAQ
- Wired Doorbell FAQ
- Door Chime Extender FAQ
- Driveway Alarm FAQ
- Installation and Setup FAQ
- Troubleshooting FAQ
- General Support FAQ
- All FAQ topics
More help
- Listen to receiver melodies on Chime and Receiver Sounds.
- Watch setup help on Installation and Product Videos.
- Read buying guides and how-tos in Resources.
Still need help?
Call 800-366-7235, Monday-Friday, 9am-5pm ET, or use the Contact Us page. We can help with range questions, compatibility checks, and choosing between wired, wireless, driveway alarm and entry alert options.