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Customer Help

Home / Customer Help

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

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How do I create an account?

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How do I change my shipping address?

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How do I track the status of my order?

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Will you keep my credit card information on file?

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Do you charge sales tax?

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Do you ship to my country?

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Will my items come in one package?

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If you need to swap an item

Returns and Exchanges

What is your returns policy?

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I received the wrong item

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My order arrived damaged

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Where should I mail my authorized return?

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How do I receive customer support?

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What do I do if I entered an incorrect shipping address?

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Can I change or cancel an order after I’ve submitted it?

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Can I pre-order an item that is sold out?

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  • Doorbells
    • Business Door Chimes
    • Wireless Doorbell
    • Wired Doorbells
    • Push Buttons
      • Wired Buttons
      • Wireless Button
    • Doorbell Extenders
    • Bells, Buzzers, Shop Bells
    • Doorbell Transformers & Wire
  • Entry Alerts
  • Driveway Alarm
  • Hearing Impaired Products
  • Lighting
    • Flameless LED Candles
    • Lighting Controls
    • Touch Remotes for Christmas Lights
    • Battery Operated LED Lights
  • Company Info
    • Privacy & Policies
      • Communication preferences
      • Accessibility
      • California Prop 65 Warning
      • Terms of Use
      • Cookie Declaration
      • Privacy
      • Returns
      • Shipping Policy
    • Who We Are
      • About Us
      • Contact Us
      • Government Orders Welcome
    • LHE Brands
      • DrivewayAlarm.com
      • EZ-Tone Entry Alarm
      • Safeguard Supply Long Range Alert Series
      • The Doorchime.com Brand
    • Contact Us
  • Help
    • Shopping
      • Checkout
      • Orders
      • Lost password
      • Account details
    • Track My Order
    • Customer Support
      • Contact Us
      • ERA Help Hub
      • LRA Help Hub
      • FAQ’s
        • LRA Products
        • SS Series
        • WC180
        • Driveway Alarms
        • Door Chime Extenders
        • Wired Products
          • Wired Doorbells
          • Wired Push Buttons
        • Wireless Products
        • Misc
      • Product User Manuals
      • Wired Push Button Measurements
      • Product Videos & Tips
      • Chime & Receiver Sounds
    • Blog
      • Door Chime Sounds
      • DIY Doorbell FIxes
      • Door Chimes
      • Driveway Alerts
      • Entrance Alert Articles
      • LED Candles
      • Security & Safety
  • Sounds