The LRA series of products were upgraded in 2021. In order to accept the necessary software changes, the control board needed to be changed as well.
Although we do our best ensure upgraded versions of the products are compatible with older versions, sometimes it is unavoidable. This is the case with the newest upgrade to the LRA series of products.
This is only relevant if you are purchasing a new LRA products as a replacement or add-on to a system you purchased from 1800doorbell.com PRIOR to 3/01/2021. First time purchases on or before 3/010/2021 should no be affected.
Purchasing An Add-On or Replacement Product for Your Existing LRA Series. #
If you already have LRA products purchased prior to 3/01/2021, we need to check compatibility to ensure we ship you a compatible product. On the back of your existing products, locate the white tag. Notice the "Model No." See the images below as and example.
- If the model number DOES NOT end in "-L" (similar to the first image on the left) then please contact us by email or phone to ensure we ship you the compatible product.
- If the model number on back of your product DOES end in "-L"(Similar to the image on the right) then proceed with your order without contacting us.