Troubleshooting Tips for Craftmade Doorbell & Push Buttons

Craft Chime Information and Trouble Shooting Guide

Chimes consist of a pushbutton, a chime (sound device) and a transformer (changes the voltage from 120 volts to 16 volts).

  • There needs to be at least 18 gauge wiring in the existing home for the new chime to work. (The smaller the number gauge of wire, the bigger the wire.)
  • Next, the customer must consider the length from the doorbell to the actual chime unit and the transformer.

Transformer Information – Use 18 gauge wires on all Chime Installations

  • T1610
    • One 2-note Chime with all wires less than 50’
  • T1615
    • One 2-note Chime with any wire longer than 50’
    • Two 2-note Chimes with all wires less than 50’
  • T1630
    • One 2-note Chime with all wires longer than 50’
    • Two 2-note chimes with any wire longer than 50’
    • Three 2-note chimes
    • One 8-note chime with any wire longer than 50’

Troubleshooting Guide for Craftmade Wired Door Chimes & Doorbell Buttons

Problem: Chime will not work

Potential Remedies

  • Check to make sure that the circuit is complete to the chime and that there is power from the breaker.
  • Make sure the light on the button or buttons is/are lit.
  • Make sure there is at least 18 gauge wire being used everywhere (from the buttons to the chime and from the transformer to the chime. The wiring can be larger than 18 gauge, but not smaller.
  • Make sure that the transformer is 16volt. All Craftmade chimes must be 16 volts.
  • Make sure that the correct wattage is used for the particular chime that is used.
  • Craftmade transformers come in 3 different wattages. (see above) You can always use the larger wattage transformers as it will not hurt anything. Never use less wattage. The larger the wattage is better if you’re not sure.