FAQ

Frequently Asked Questions


You will need to contact Thomas and Betts customer service, and their number is 1-800-346-2646

USA Customers:

Phone: 1-800-346-2646
Fax:(440) 914-8921
Address:
T&B Retail 32425 Aurora Rd. Ste: A Solon, OH 44139
Attn: Customer Service

Or you can reach them by email at techsupport@tnb.com

Canada Customers:

Phone: 1-888-777-7947
Fax: 1-888-480-8818
Address:
Carlon/TNB
700 Thomas Ave St.-Jean-sur-Richelieu, Quebec J2X 2M9

If you have a wired doorbell system, the Extend-A-Chime is just what you need. It is available with a a Battery Powered Weatherproof chime for outdoor use (RC3500D) which is what you need or Plug-in chime for indoor use (RC3200) as well.

The Extend-A-Chime will allow you to easily increase the range of your current doorbell or door chime system so you will be able to hear it when you are out on your back deck.

If you have a wireless doorbell system, you will need to purchase a compatible receiver for your system. Manufacturer’s vary on how you determine compatibility. If it is a brand we sell, give us a call and we would be happy to help.

There are ways to cover multiple entrances when using a doorbell system. Click below to read the answer to the question.

When we talk about using doorbell buttons for different doors we are typically referring to changing the tune a receiver (or multiple receivers) play when a paired button is pressed. Each manufacture has a slightly different way to change the tune the receiver will play and you need to consult the manual or the customer service department for that manufacturer and ask.
Yes, almost all wireless doorbells and door chimes allow for different sounds or melodies to play depending on the button that sends the signal. The Carlon/Dimango brand is one of the easiest to program. All of their wireless chime products will follow this same procedure.

You can program the buttons for different sounds by pressing the small “dimple” on each button and selecting the sound you want to hear for that particular button. Very easy!

For example, the RC4120 has 13 different sound options available, so if you want to cover 13 different doors you would need to purchase 13 push buttons.

Honeywell typically has a different approach. For their products, you typically change the tune on the receiver and ensure that particular tune is pair with a particular push button.

We have an extensive article on doorbell sounds and melodies. Click that link to learn more about specific sound and some of our products.

Most wired doorbells DO NOT have volume control. What you hear is what you get on my wired chimes. There are a couple of models that play electronic melodies and they have some volume control, but we do not feel like these products are the solution for the problem “I cannot hear my doorbell.”

A wireless doorbell system is the best solution when you cannot hear your current doorbell. With that, there are a couple of options:

  • Use a doorbell extender to convert your exisinting wired doorbell to a wireless door chime system and then use wireless receivers throughout your home. Most wireless doorbells do have volume control.
  • Add a wireless door chime to your home. Bypass the existing wired doorbell and simply install and use a wireless one. Most wireless products have volume control, and you can also add as many receivers as you want, meaning you can add one in the kitchen, one on the patio, one in the bedroom, etc.
  • A very popular series of products we have are the flashing doorbells for the hard of hearing. The products have a visual indicator that alerts you to a visitor at your door. The WC180 Flashing Doorbell is our most popular product because it is very bright, loud, and cost effective.

Doorbell Extender Information:

The way to get this type of functionality is to use what is called a doorbell extender or the Extend-A-Chime by Carlon (Dimango). These products work by using a transmitter that wires into your existing doorbell transmitter or a transmitter that “listens” for your current doorbell. When the transmitter is triggered, it sends a wireless signal to a compatible wireless receiver. With almost all brands of wireless door chimes you have the ability to add more receivers, whether plug-in, battery power, or both, to increase the listening range of your existing wired doorbell.

The Extend-A-Chime is just what you need. This device is available in either a battery powered or plug in receiver.

RC3200 Plug-In Extend-A-Chime

RC3200

The RC3200 is the plug-in version of the Carlon Extend-A-Chime. The system ships with 1 RC3050T transmitter and 1 RC3253 wireless receiver/speaker. To use the Extend-A-Chime you simply need to wire the RC3050T transmitter into your current doorbell push button wiring. You then place the receiver into the area of your house where you cannot hear your doorbell at. You then plug in the receiver and you are all set up!

Among being the perfect product to extend your door chime into an area of the house where you are unable to hear it, this device is also a life saver for anyone whose current chime is currently not working. As long as your current doorbell push button is working you will be able to salvage your current door bell system with out buying a brand new system.

RC3500D Battery Powered Extend-A-Chime

RC3500D

The RC3500D is the Extend-A-Chime that comes with a battery powered receiver. This kit comes with 1 wireless Extend-A-Chime receiver (RC3253) and 1 Extend-A-Chime transmitter (RC3050T).

A) To find out what these products are click here

Yes, we have many wireless doorbell and wireless notification systems that work well for the hard of hearing. These products will also work well for loud environments, such as workshops, where it may be hard to hear a normal door chime.

In most cases these products will feature an alternative way to notify the user, such as a visual notification. For example, the WC180 is a flashing door chime for the hard of hearing. It’s a wireless chime with a strobe light that features a flashing strobe light that is bright and easy to see.

We have an entire category on our website devoted to products designed for the hearing impaired.

Take a look at these troubleshooting tips to see if you get your system back up and running. If you can’t, do not hesitate to give us a call and we would be happy to help.

After changing the batteries in the transmitter, try to unplug the receiver, count to 5, and plug it back in. This allows the transmitter (sensor) and receiver to sync back.

We hate to ask you to do this, but double-check the batteries. I am surprised to learn how often batteries go bad just sitting around the house.

Check the user manual to make sure you have installed the right type of batteries. Most of the driveway alarm sensor use standard Alkaline batteries.

Make sure the battery contacts inside the transmitter are secure, not corroded or broken.

I know this sounds like common sense, but I make this mistake all the time. Double check and make sure you inserted the batteries in the right direction..ie., + to + and – to -.

This depends on the type of sensor the driveway alarm uses. There are four basic types of driveway alarm sensors:

  • Passive Infrared Sensor (PIR):

    These are the most common type. Passive infrared sensors are triggered when a combination of heat and movement are detected in the monitored zone. This means a car, truck, person, or any animal will trigger the sensor IF it passes through the monitored zone.

  • Magnetometer Bases Sensor:

    These sensors are designed to pick up automobiles only and they work when heavy metallic objects are detected in the monitored zone. The sensor typically has a probe that is buried just under the driveway or parallel to the driveway. When a car or truck drives through the zone, the probe detects the change in the magnetic field and triggers.

  • Pneumatic:
    Do you remember the old gas stations that had a rubber hose stretched across the entrance? It would ring a bell as the car rolled over the hose.
    This type of sensor is called a pneumatic sensor. When a heavy cars rolls over the hose, the change in air pressure inside the hose triggers the sensor.
  • Break Beam Sensor:
    These sensors work in a pair and when someone, or something passes between the pair of sensor, they detect that the beam between them was broken and are thus, triggered.

A) If you have a wired doorbell system, the Extend-A-Chime is just what you need. It is available with a a Battery Powered Weatherproof chime for outdoor use (RC3500D) which is what you need or Plug-in chime for indoor use (RC3200) as well.

The Extend-A-Chime will allow you to easily increase the range of your current doorbell or door chime system so you will be able to hear it when you are out on your back deck.

If you have a wireless doorbell system, you will need to purchase a compatible receiver for your system. Manufacturer’s vary on how you determine compatibility. If it is a brand we sell, give us a call and we would be happy to help.

Can't Find What Your Looking For? Send Us an Email.