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The Return Policy for Rescue Alert Products

The Return Policy below strictly applies only to the Rescue Alert Medical Alarm products and services.  If you have purchased any other products from Security2020 other than the Medical Alert products by Rescue Alerts, please see the 1800doorbell Return Policy.

30 Day Risk Free Trial
Rescue Alert proudly stands behind the premiere Personal Emergency Response System service in the United States of America by offering you an Unconditional Guarantee,and a 30 -day risk free trial . Since Rescue Alert is committed to our customer’s total satisfaction, we guarantee that in the unlikely event that a customer is not 100% satisfied with the Rescue Alert personal emergency response system, or the monitoring of the system , within 30 days of the order, Rescue Alert will credit your account once the product(s) are returned to Rescue Alert. All original packaging/warranty cards, etc must be included. Buyer must call or e-mail expressing a desire to return the order for a full-refund to our customer service center, and the return package must be postmarked within 30 days of placing the order.

Buyer remains responsible for all shipping costs from and to Rescue Alert. Rescue Alert will provide for return shipping, or buyer can use carrier of their choice. If Buyer chooses to select their carrier of choice, the item(s) must be insured with the carrier returning it to us. All shipping costs are non-refundable. (We cannot refund on items lost or damaged by the carrier who is responsible for returning the items to us. i.e. if you return an item to Rescue Alert and Rescue Alert never receives it, Rescue Alert cannot refund you on it. Please insure all returns for your safety.) Rescue Alert reserves the right to charge a replacement fee if the order is returned without it’s original packaging, warranty card, instructions or is missing any parts it was originally sold with.

Please call Rescue Alert for a Return Merchandise Authorization (RMA) number at (800)366-7235.  Modification of any item(s) voids this guarantee. After the 30-day risk free trial period, no refunds will be offered.

Refunds
Applicable refunds typically issued within 30 days of the date Rescue Alert equipment is received in our office. The Rescue Alert equipment is inspected for missing items (original box, correct RJ11 phone cord, PHB’s, etc. ) as well as damages (i.e. phone cord chewed by a pet, liquid spilled into the Rescue Alert, etc). Missing items and damages are deducted from applicable refunds.

Rescue Alert customers paying with credit card will have a credit issued to the credit card used for the most current payment, or receive a check for the amount due, if the credit is issued within 90 days of payment. If refund is issued after 90 days, a refund check will be issued. Rescue Alert customers paying with an automatic withdrawal from checking account will be issued a check, which will be mailed to the address shown in our files as the person responsible for payment.

Annual and Quarterly Contract Cancellations

Since circumstances for individuals can change quickly and unexpectedly, customers selecting Annual or Quarterly payment plans may cancel prior to the end of the contract period. However, there is a Contract Cancellation Fee and a monthly charge for the Rescue Alert at the regular Monthly rate (currently $28.95 per month) until the Rescue Alert is received in our office.

Obtaining an RMA
A Return Merchandise Authorization (RMA) number must be obtained before an order can be returned under any circumstances. Orders sent to Rescue Alert without an RMA will be returned to sender. Please contact Rescue Alert Customer Service at 1(800)366-7235 during the following business hours, Monday – Friday 8:00 am-5:00 pm , Mountain Standard Time to obtain an RMA number.

Once issued by Rescue Alert Customer Service, the RMA number must be written prominently on the outside of the return shipment packaging. Failure to follow these instructions and any additional verbal directions issued by Rescue Alert Customer Service will result in the rejection of the shipment by Rescue Alert and return of the order to you.

Other Terms
Refusal of any ordered shipment voids all warranties. Shipping is nonrefundable.
All returned items must be undamaged, and able to be resold.
Subscriber accounts will continue to be charged until all items are received by Rescue Alert.

Warranty and Replacement Policy:


Your Rescue Alert and Personal Help Buttons are manufactured to high and exacting specifications and are designed to provide you security and peace of mind for many years.

Rentals/Lease :
Rented products monitored by the Rescue Alert response center shall be covered with a limited lifetime warranty for the period they are so monitored. Rescue Alert will replace any product which proves to be defective in a timely manner. Equipment which has been subject to abuse, misuse, alteration, unauthorized repair, or damage as a result of Acts of God beyond the control of Rescue Alert, is not covered by the warranty. Rescue Alert shall have the right of final determination of the existence and cause of defect.

In order to obtain service under the warranty, the Renter must notify Rescue Alert of any defects before the expiration of the warranty period. Upon return of any Rescue Alert for repair or replacement, Renter shall obtain a Return Merchandise Authorization number from Rescue Alert. Rescue Alert shall pay all shipping charges for products returned to Rescue Alert for warranty service and all shipping charges for the replacement product to the Renter.

Purchases:

Rescue Alert warrants, for a period of one year from the date of shipment to the original customer, that the products it sells are free from defects in material and workmanship . During the warranty period, Rescue Alert will, at its option, either repair or replace products which prove to be defective. The repaired or replaced equipment is then warranted for 90 days or the balance of the initial warranty period, whichever is greater. One year warranty excludes all batteries which are warranted for a period of 90 days only. Equipment which has been subject to abuse, misuse, alteration, unauthorized repair, or damage as a result of Acts of God beyond the control of Rescue Alert, is not covered by the warranty. Rescue Alert shall have the right of final determination of the existence and cause of defect.

Products monitored by the Rescue Alert response center shall be covered with a limited lifetime warranty for the period they are so monitored. Limited lifetime warranty excludes all batteries which are warranted for a period of 90 days only. Limited lifetime warranty excludes all Personal Help Buttons which are warranted for a period of one year only. Warranty does not cover service or repair due to accident, abuse, neglect, vandalism, theft, loss, lightning damage, use contrary to specifications or instructions, acts of God, or repair or modification by anyone other than Seller. Rescue Alert shall have the right of final determination of the existence and cause of defect

In order to obtain service under the warranty, the Purchaser must notify Rescue Alert of any defects before the expiration of the warranty period. Upon return of any Rescue Alert for repair or replacement, Purchaser shall obtain a Return Merchandise Authorization number from Rescue Alert and prepay any shipping charges for products returned to Rescue Alert for warranty service and Rescue Alert shall pay for return of the product to the Purchaser. In the event product is inoperable upon arrival, Rescue Alert shall pay any shipping charges for products returned to Rescue Alert for warranty service and Rescue Alert shall pay for return of the product to the Purchaser.

The remedies provided herein are the Purchaser’s sole and exclusive remedies. Rescue Alert shall not be liable for any direct, indirect, special, incidental, or consequential damages, and in no event will liability exceed the purchase price of the product. No agent, employee, or representative of Rescue Alert or any other person is authorized to modify this warranty in any respect.

Personal Help Buttons (PHB)
:
Rescue Alert warrants the RA3T Personal Help Button for a period of one year. Product warranty can be determined by the serial number located on the label, on the back of the PHB. PHBs with missing labels will not be replaced under the warranty.

In order to obtain service under the warranty, the Purchaser must notify Rescue Alert of any defects before the expiration of the warranty period. Upon return of any PHB for repair or replacement, Purchaser shall obtain a Return Merchandise Authorization number from Rescue Alert and prepay any shipping charges for products returned to Rescue Alert for warranty service and Rescue Alert shall pay for return of the product to the Purchaser.

Damaged on Arrival:
In the unlikely event that your order is damaged during shipping, all claims for damage and shipping will be filed with the carrier by Rescue Alert. If the order arrives damaged, Buyer MUST notify Rescue Alert within 24 hours of the time of delivery, and not 24 hours of personally discovering the damage. If customer notifies us within 24 hours, Rescue Alert will cover the cost of shipping out the replacement, as well as cover the cost of the prepaid return label for the return of the damaged item. If customer does not notify us within 24 hours, customer remains liable for all shipping costs associated in replacing, as well as returning the damaged item.

Rescue Alert must file a claim directly with the carrier within 5 days of the delivery date, so it is imperative we are notified of any damage during transit immediately. We typically ask the customer to hold onto the damaged item and original packaging for up to 10 business days. If you do not retain all original packaging materials (i.e. box, peanuts, bubble wrap, etc) and the carrier rejects the claim, Rescue Alert cannot replace your merchandise. Please help us in filing a claim on your behalf by retaining ALL materials per the carrier Claims Investigation requests.

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