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FAQ's About or Doorbells and Chimes, Entrance Alerts, and Driveway Alarms

Helpful Doorbell Resources:

Need help with a door chime, doorbell, driveway alarm, or other product you purchased from 1800Doorbell? Check the list below to find the product manual you need as a PDF.  Please let us know if you cannot find what you are looking for.

Medical Alert FAQ

1800doorbell.com has partnered with Resue Alert to offer a best in class medical alert product line with a reliable, USA based medical alert monitoring facility.  For questions about our program, click the link above.

Product Manuals and Installation Guides

Want to know what your door chime melody will sound like? Click the link below to find a list of sounds produced from the Carlon (Dimango) door chime products.

Door Chime Sounds

Wireless doorbells and door chimes are evolving technologies.  While most manufacturer's do their best to ensure product compatibility, sometimes discontinuing products is unavoidable.  Here's a short list of products that have been discontinued and our recommended replacements.

Discontinued Products and Their Replacements

If you are searching for replacements for the SS or Style Select door chimes, wireless doorbells, and doorbell related accessories, please follow the link below.

Style Select Door Chime Products

The Dimango RC3200 and RC3500 are Extend-A-Chime products allows users to extend the listening range of a current wired doorbells by using this easy to install product. Below are doorbell products we have identified as non-compatible products with the Extend-A-Chime product.

RC3200 Extend-A-Chime Compatibility Notice

The RC3200 is the industry leading doorbell extender.  Over the years the technology and product names have changed.  Please visit this page to see whether or not your doorbell extender is or is not compatible with current Carlon doorbells.

Doorbell Videos by Manufacturers

We are please to have created a new page on the 1800doorbell site that highlights the top doorbell manufacturers in the door chime industry today.  Honeywell doorbells, Carlon, and Heath Zenith are all featured with others added on a daily basis.

 

 

Frequently Asked Questions:

Doorbell Questions

Driveway Alarm Questions:

Warranty Related Questions:

If you are having technical problems with your product or your products breaks or malfunctions during the warranty period, we recommend you contact the manufacturer for assistance.  Although we will do our best to answer any questions you may have about a product, detailed technical questions are best answered by the manufacturer.

Every product we carry at 1800doorbell has a manufacturer's warranty.  If the product breaks during the warranty period you need to contact the manufacturer to replace the product or facilitate a repair.  After the 30-day satisfaction guarantee, 1800doorbell cannot take the product back.  Through agreements with out manufacturers, you must contact them for a replacement.

A) If you purchased a product under the Thomas & Betts, Carlon, Dimango, or Lamson & Session brand and you need warranty assistance you can reach the manufacturer here:

USA Customers:

Phone: 1-800-346-2646

Fax:(440) 914-8921

 

Address:

T&B Retail 32425 Aurora Rd. Ste: A Solon, OH 44139

Attn: Customer Service

Or you can reach them by email at techsupport@tnb.com

 

Canada Customers:

Phone: 1-888-777-7947

Fax: 1-888-480-8818

Address:

Carlon/TNB

700 Thomas Ave St.-Jean-sur-Richelieu, Quebec J2X 2M9

 

Q) Why is my neighbor's doorbell setting off my receiver?


This is usually caused by your privacy code settings. This problem is easily fixed within seconds, but how you do it really depends on your spefic product and who manufactured it. Click the link below to read how to avoid this interference.


A) Find out how to change your privacy code to avoid interference.

 

Q) I have an existing wired doorbell button. The wiring is broken in the wall and I would like to replace the button only with a wireless button. I would like the new button to activate the existing chimes that are still working. Do you have a solution for me?

The answer to the initial question is no, you cannot use a wireless doorbell button (transmitter) with a wired doorbell system UNLESS you are using a doorbell extender type of product.  

Wireless door chime systems work using radio frequency.  The transmitter (push button) communicates with a receiver, usually battery powered or plugin.  When a visitor pushes the doorbell button, it sends a wireless signal to the compatible receiver.  

A wired doorbell is connected to a doorbell transformer and is wired to the push button.  The push button does not transmit a wireless signal and will not be able to communicate with the wired doorbell.

 

A) Unfortunately you can NOT use a "wireless button" with a wired chime. You would have to get the wiring fixed if you want to use your current wired chimes OR change to a completely wireless system. For this type of repair you would need to call an electrician out to repair your wiring, since it is the wiring inside of your wall.

However, we do offer plenty wireless doorbell systems that can be set up in minutes. This route would also be significantly cheaper than calling an electrician out to your home.


At a minimum just calling an electrician out to your home will cost 100$, this does not include the work they will do once they are at your home. You can get a new Wireless Door Chime System for way less, you can even build a custom system with multiple receivers and push buttons for just under 100$. Below I will list some excellent Wireless Doorbell System alternatives.

 

RC3250

RC3250 Wireless Door Chime

 

The RC3250 is a fantastic Wireless Door Chime. It offers a very easy install and it is extremely simple to use.


This Wireless Door Chime has a wireless transmission range of up to 150 ft. The receiver is powered by 4 "C" alkaline, which do not come included in the package. The Push Button included in this system is the RC3301.


The best part about this system is that it is compatible with all Carlon Wireless Door Chime systems and products.

 

 

 

 

 


RC3510D

RC3510D Wireless Battery Powered Door Chime

 


The RC3510D is a great Wireless Door Chime if you need a system that can operate outdoors. This is a perfect solution if you need a door chime in your garage, back patio, or your pool area.


The system comes equipped with one wireless receiver and one wireless push button. The receiver is powered by 4 "C" cell batteries and the push button is powered by 1 6V battery. Please note that this is the newer version and is not compatible with the older versions such as the RC3500, RC3510 or RC3513.

Keep in mind however that this system can still be expanded using additonal Carlon receivers and push buttons. If you are wanting to expand but unsure of the compatibility of certain receivers and door chimes feel free to call us at 1-800-Doorbell (366-7235) and we will help you with your purchase.

 

 

 

 


RC4120

 RC4120 Long Range Door Chime

 

The RC4120 is an wonderful Wireless Door Chime if the other Wireless Door Chimes do not have a long enough wireless range for your property. The RC4120 has a wireless range of up to 300 feet. Enviromental factors such as hills, tress, and walls can impact the wireless range of this device.


This device would be perfect in a larger home or a small retail store. The door chime also features a high intensity flashing LED light

 

 

 

 

 


DC-1000

 DC-1000 Long Range Wireless Doorbell

 The DC-1000 is an excellent Wireless Door Chime if you need more than 150-300 feet in range. This device is perfect for business where there is a large warehouse in the back. The device has a bright LED flasher included. This is handy if your warehouse is very noisey and you are unable to hear the chime sound. You have the option to set the device to "flash," "chime," or "flash and chime."

The package includes one receiver and one wireless push button. The receiver is powered by 3 "C" batteries or an optional plug-in wall transformer which does not come included in the package. This door chime has 4 zones, so you will be able to expand the DC-1000 with 3 additional push buttons. The door chime has 16 different tunes, so you can set it up to know exactly which push buttons is sending the signal to your chime. Door and windown contact alerts can also be purchased to use with the DC-1000 as well.

 

 

 

 

 

 

 


 

Q) Can you tell me whether the front and back doors can be programmed to different sounds when using a wireless doorbell?

 There are ways to cover multiple entrances when using a doorbell system. Click below to read the answer to the question.

 A)When we talk about using doorbell buttons for different doors we are typically referring to changing the tune a receiver (or multiple receivers) play when a paired button is pressed.  Each manufacture has a slightly different way to change the tune the receiver will play and you need to consult the manual or the customer service department for that manufacturer and ask.

Yes, almost all wireless doorbells and door chimes allow for different sounds or melodies to play depending on the button that sends the signal. The Carlon/Dimango brand is one of the easiest to program.  All of their wireless chime products will follow this same procedure.

You can program the buttons for different sounds by pressing the small "dimple" on each button and selecting the sound you want to hear for that particular button. Very easy!

For example, the RC4120 has 13 different sound options available, so if you want to cover 13 different doors you would need to purchase 13 push buttons.

Honeywell typically has a different approach. For their products, you typically change the tune on the receiver and ensure that particular tune is pair with a particular push button.

We have an extensive article on doorbell sounds and melodies.  Click that link to learn more about specific sound and some of our products.

 

Q) How do I change the sounds on my wireless chime?

 

It is very easy to change the sounds of your wireless chime. It can be done in seconds with very little effort.  The article below covers how to change doorbells sounds for the main products we carry.

 

A) Click to read how to change your wireless chime sounds

Q) I'm looking for a wireless button that is lighted?

 

A) Most Wireless buttons are NOT available lighted as the they would require power 24/7 and drain the batteries too quickly.

The only lighted wireless buttons we are aware of is the GE 19211.  This wireless transmitter uses a LED bulb to illuminate the center push button, allowing visitors to find it easily at night.

Heath-Zenith does make a few buttons that use LED lights which do not require as much power. Please note, these Heath-Zenith wireless doorbell buttons are not compatible with Carlon/Dimango receivers and at the moment are not available for purchase on the website.

To view our selection of lighted wireless push buttons click the link below

Lighted Wireless Push Buttons

 

Q) I can't hear my doorbell in my bedroom/upstairs/basement, etc? Can you help me?

 Most wired doorbells DO NOT have volume control.  What you hear is what you get on my wired chimes.  There are a couple of models that play electronic melodies and they have some volume control, but we do not feel like these products are the solution for the problem "I cannot hear my doorbell."

A wireless doorbell system is the best solution when you cannot hear your current doorbell.  With that, there are a couple of options:

  • Use a doorbell extender to convert your exisinting wired doorbell to a wireless door chime system and then use wireless receivers througout your home.  Most wireless doorbells do have volume control.
  • Add a wireless door chime to your home.  Bypass the existing wired doorbell and simply install and use a wireless one.  Most wireless products have volume control, and you can also add as many recievers as you want, meaning you can add one in the kitchen, one on the patio, one in the bedroom, etc.
  • A very propular series of products we have are the flashing doorbells for the hard of hearing.  The products have a visual indicator that alerts you to a visitor at your door.  The WC180 Flashing Doorbell is our most popular product because it is very bright, loud, and cost effective.

Doorbell Extender Information:

The way to get this type of functionality is to use what is called a doorbell extender or the Extend-A-Chime by Carlon (Dimango).  These products work by using a transmitter that wires into your existing doorbell transmitter or a transmitter that "listens" for your current doorbell.  When the transmitter is triggered, it sends a wireless signal to a compatible wireless receiver.  With almost all brands of wireless door chimes you have the ability to add more receivers, whether plug-in, battery power, or both, to increase the listening range of your existing wired doorbell.

The Extend-A-Chime is just what you need.  This device is available in either a battery powered or plug in receiver.

 

RC3200

RC3200 Plug-In Extend-A-Chime

 

 

 

The RC3200 is the plug-in version of the Carlon Extend-A-Chime. The system ships with 1 RC3050T transmitter and 1 RC3253 wireless receiver/speaker. To use the Extend-A-Chime you simply need to wire the RC3050T transmitter into your current doorbell push button wiring. You then place the receiver into the area of your house where you cannot hear your doorbell at. You then plug in the receiver and you are all set up!

Among being the perfect product to extend your door chime into an area of the house where you are unable to hear it, this device is also a life saver for anyone whose current chime is currently not working. As long as your current doorbell push button is working you will be able to salvage your current door bell system with out buying a brand new system.


RC3500D

RC3500D Battery Powered Extend-A-Chime

 

 

The RC3500D is the Extend-A-Chime that comes with a battery powered receiver. This kit comes with 1 wireless Extend-A-Chime receiver (RC3253) and 1 Extend-A-Chime transmitter (RC3050T).

 

 

A) To find out what these products are click here

Q) I have a regular wired door bell and when we're out back on the deck we can't hear it. Do you have anything I can hook to it so we can hear it out there when company comes?

 

There is a product that we carry that would be the perfect solution to your problem and that is the RC3200 Doorbell Extender.  To see this product, view that answer to the question above.

Q) I bought my Carlon door bell a couple months ago and the package says it has a 1/3/5 Year Warranty. I have my receipt so who do I call for warranty coverage?

 

You will need to contact Thomas and Betts customer service, and their number is 1-800-346-2646nbsp;

 

A) You can find their contact information here

Q) I have an “old” Dimango/Carlon chime. Can I get a new button for it?

 

If you have the brand name of Carlon, Dimango, or Lamson & Sessions, these are all brand names manufactured by Thomas and Betts.  If you need an additional receiver or push button, check the link below to see how to determine if your current chime will be compatible.

 

A) To find out how to tell if your current Carlon, Lamson and Session, or Dimango chime is compatible, click here

Q) Do you have any door bells for someone that can't hear well?

 

Yes, we have many wireless doorbell and wireless notification systems that work well for the hard of hearing.  These products will also work well for loud environments, such as workshops, where it may be hard to hear a normal door chime.

In most cases these products will feature an alternative way to notify the user, such as a visual notitification.  For example, the WC180 is a flashing door chime for the hard of hearing.  It's a wirelss chime with a strobe light that features a flashing strobe light that is bright and easy to see.  

We have an entire category on our website devoted to products designed for the deaf and hard of hearing.  

 

A) Click the link to browse our suggestions

Q) I have a wired doorbell on my front door. I want to add a second button to a side door, but it is nearly impossible to run a wire to the button. Do you sell a wireless doorbell button and a receiver that can be added to my existing wired bell?

 

You are unable to use a wireless push button on a current wired system. However there is a work around.  See our page regarding our extend a chime product, a doorbell extender. These are products that add wireless capability to an existing wired doorbell system.

 

Q) I have a lot of trees in my yard, will that cut down on the wireless range of my driveway alarm?" Or similarly, "My home is made of concrete, will a wireless door chime system work in my home?"

Every wireless device will experience some level or interference, either from other wireless devices and/or environmental factors.  Environmental factors are either man made or natural.  Exterior and interior walls, concrete, metal, will all cut down on the transmission range of wireless prodcuts.

We have a chart you can view by following the link below.  This serves as a general rule of thumb.

When we show the "range" of a product, we are showing you the manufacturer's published ranges. Typically, these are ranges that occur in ideal situations with no interference from environmental factors or building materials. Common sense tells you anything that stands in between the wireless transmitter and the receiver will diminish the range of the product...the question is how much.

While there is not definitive rule, here are some basic guidelines:

  • Wall Type Range Reduction Dry-lined partition wall 10–20%
  • Single-layer brick wall
  • Double-layer brick wall
  • Concrete wall 50%-60% Metal panel, steel wall 80–100%

 

A) View the guideline for ranges

Q) What's the difference between a surface, flush, and recessed mounted wired doorbell button?" Or similarly, "My home is made of concrete, will a wireless door chime system work in my home?"

The differences between surface, flush, and recessed mount will alter the way the push button is mounted.  Most wireless push buttons are surface mounted which means they mount directly on the surface, usually an exterior wall next to the front door.  

  • Surface mount - this means the item will sit directly on top of the surface you are mounting it to.  For our purposes here we mean it will sit directly on top of the wall you are installing the wired button on.  Typically this is the easiest mounting option.
  • Flush mount - the plate of the wired button sits or rests on the surface of the wall but the guts of the button will sit inside the wall.  With these types of buttons the electrical components of the button will stick into the wall itself.  Although not overly complicated to install, it it a little more involved that a surface mount.
  • Recessed - this is where the entire doorbell push button mechanism in set inside the wall or mounting surface.

To view our wide selection of push buttons visit the link below.

http://www.1800doorbell.com/doorbell-button.htm

A) To view the differences click the link

Q) Extend-A-Chime (RC3200) Compatibility Notice

Do you have trouble hearing your current doorbell throughout your home?  The Extend-A-Chime is a terrific product and in a nutshell, it will extend the listening range or your current wired doorbell by allowing you to add wireless battery operated or plug-in door chime receivers in other areas of your home.

It works by wiring in a small wireless transmitter into your current wired doorbell transformer and then plugging in your new add-on Carlon brand wireless door chime receivers. Although the product is compatible with a wide range of wired door chime models, there are some we have found not to be compatible.

1800doorbell has verified that the following WIRED doorbell models are NOT compatible with our Carlon Brand Door Bells. These units are the "Musical Record-A-Tune" which requires a micro processor within the circuit board which makes the "Extend-A-Units" continuously ring. Therefore, they are not compatible with RC3200 and the RC3500 Extend-A-Chime products.

Carlong Wired Door Chimes:

  • DH840E/SS840E
  • DH852E/DH853E
  • SS852E/SS853E
  • DH845E/SS845E
  • SS846E/SS856E

We also found that some of the Broan Product Line of WIRED doorbells are NOT compatible either.

Broan Wired Door Chimes:

  • RC305
  • RC306

Q) Style Select (SS) Product Replacements

Thomas and Betts, with the Carlon brand, markets their wireless doorbells and door chimes through a variety of retail, both in stores and online. 

These Carlon door chimes may be sold under different brands and this chart attemps to show compatibility between the Style Select or SS brand and the Carlon equivalent.  If you have a Style Select door chime, doorbell, push button, or entrance alert you purchased at a large box store, consult the chart below to see how you can purhcase a replace or add-on that is equivalent to the SS product.

The table below shows the SS Style Select door chime and doorbell products and their compatible Carlon add-on and replacement products

SS "Style Select" Product Number Equivalent Carlon Product Number Product Description
SS1615L DH1615L SS GLD RIM W/ANT IRON BTN SS1615L
SS1612L DH1612L SS SLV RIM W/WHT IRON BTN SS1612L
SS922 DH922 SS 2-1/2" BELL SS922
SS910 DH910 SS 8-16-24 10-20VA TRANSFRM SS910
SS965 DH965 SS 65FT 20AWG BELL WIRE SS965
SS315 DH315 SS BRN W/MED OAK PRINT FIN SS315
SS600 DH600 SS DRBELL W/WOOD CV & LINES SS600
SS300 DH300 SS WHT W/RND CORNER FRAME SS300
SS506 DH506 SS WOOD CVR W/VER LINES-MED SS506
SS213   SS BATTERY/TRANS 10V WHT SS213
SS253 DH253 10V SS BATTERY/TRANS SNKL SS253
SS324   SS WIRED SELF CHIME - WHITE
SS1637L DH1637L SS LGHT BRSS W/ORB FIN SS1637L
SS1652L DH1652L SS BRASS LGHT-RUST FINISH SS1652L
SS1633L DH1633L SS LGHT BRSS W/NICKLE STP SS1633L
SS1653L DH1653L SS BRSS LGHT-BRUSH NICKEL SS1653L
SS1630L DH1630L SS LGHT BRSS W/BRSS STEP SS1630L
SS1670L DH1670L SS LT SLD BRSS PINEAPPLE SS1670L
SS1667BL DH1667BL LT SLD BRS W/BORDER ORB SS1667BL
SS1691L DH1691L LT SLD BRAS W/SEASONAL AB SS1691L
SS1667NL DH1667NL LT SLD BRS W/BORDER NKL SS1667NL
SS1667L DH1667L LT SLD BRS W/ROPE BORDER SS1667L
SS1673L   LT SLD BRAS W/PNAPPLE NKL SS1673L
SS1663L   LT SLD BRASS W/ LONG DECO SS1663L
SS3605 HS3605 UT MOTION ALRT W/LGHT CNTRL & SND
SS3510 RC3510 SS WTHRPROOF BATT DR CHIME SS3510
SS3250 RC3250 DLX PLUG-IN DOOR CHIME SS3250
SS3301 RC3301 SS WHT DOOR CHIME BUTTON SS3301
SS3760 RC3760 SS PLG-IN ENTER ALRT CHIME SS3760
SS3256 RC3256 UT WRLS PLUG-IN CHIME W/NIGHTLGHT
SS3520 RC3520 STEP-UP BATTERY DR CHIME SS3520
SS3190 RC3190 SS BATTERY DOOR CHIME SS3190
SS852E DH853E SS CHORUS 29 TUNE MUSICAL SS852E
SS4120 RC4120 300' WRLS CHIME W/LED LIGHT SS412
SS3030 RC3030 SS PLUG-IN EXTEND A CHIME SS3030
SS3530 RC3530 WHITE MOLDING WRLS CHIME SS3530
SS4610 RC4610 WIRELESS MOTION CHIME SS4610
SS3733 RC3733 ADD ON BASIC PLG IN REC SS3733
SS4130 RC4130 SS WRLS BRASS DOOR BELL BUTTON
SS4133 RC4133 SS WIRELESS BUTTON - SATIN NICKEL
SS3636 RC3636 WOOD MOLDING WRLS CHIME SS3636
SS3306 RC3306F SS DECOR BAT CHIME OAK/BRS SS3306
SS4300 RC4300 CD DECO BAT CHIME WH/BRASS SS4300
SS4320 HS4320D MOTION ALERT CHIME SS4320
SS2260 RC2260 UT WRLS WTHRPROOF ENTRNCE ALRT
SS3452 RC3450 X 2 UT WRLS ENTRANCE ALRT SENSORS 2PK
SS4305 HS4305 UT DOOR/WINDOW ENTRY ALERT
SS994 DH994 DOOR ENTRY MECH CHIME SS994
SS130 DH130 WHITE MOLDING CHIME SS130
SS636 DH636 WOOD MOLDING CHIME SS636
SK250 CK250 SS CONTRACTOR DBLL KIT-LGHT SK250
SK221   SS CONTRACTOR DBLL KIT-UNLT SK221
SS690   MISSION STYLE CHIME SS690
SS840E DH840E SS WIRED CD QUALITY CHIME SS840E
SS905 DH905 SS 16V, 10VA TRANSFORMER SS905

Q) Can I use a wireless push button with a wired doorbell?

A) A wireless button can not make a "wired" chime ring, however, you could purchase a wireless button and receiver for side door and an Extend-A-Chime transmitter for the wired chime.

When someone pushes the front door button, the wired chime AND the wireless receiver will ring, but only the wireless receiver will ring when the side door button is pushed.


The Extend-A-Chime can be found here: http://www.1800doorbell.com/rc3200-plugin-extend-chime-door-chime-extender.htm

Q) How to ensure you hear your doorbell from your back deck

A) If you have a wired doorbell system, the Extend-A-Chime is just what you need. It is available with a a Battery Powered Weatherproof chime for outdoor use (RC3500D) which is what you need or Plug-in chime for indoor use (RC3200) as well.

The Extend-A-Chime will allow you to easily increase the range of your current doorbell or door chime system so you will be able to hear it when you are out on your back deck.

If you have a wireless doorbell system, you will need to purchase a compatible receiver for your system. Manufacturer's vary on how you determine compatibility. If it is a brand we sell, give us a call and we would be happy to help.

Below are models that have been discontinued.  Many of them have similar replacements.  We tried to put an exact match for the replacement.  Although there may not be a direct replacement, we have products that may serve the same function.  If you cannot find what you are looking for, please call us or email us.

RC2000 - use Skylink Systems (not compatible) Click Here

RC3000 - use RC3200/RC8350 (not compatible) Click Here

RC3030 - use RC3030D (not compatible) Click Here

RC3051 - use RC3200/RC8350 (not compatible) Click Here

RC3190 - use RC3190D (not compatible) Click Here

RC3302 - Use RC3301 (compatible)  Click Here

RC3321 - Use RC3311 (compatible)  Click Here

RC3412 - Use RC3410 & RC3301 Click Here

RC3730 - use RC3730D (not compatible) Click Here

RC3733 - use RC3733D (not compatible) Click Here

RC7000 A, B, C - use RC7000D (not compatible) Click Here

HW2180 - Discontinued - No Replacement

RC1000 A & B & R - Discontinued - No Replacement

RC2005 - Discontinued - No Replacement

RC2020 - Discontinued - No Replacement

RC2025 - Discontinued - No Replacement

RC3051 - Discontinued - No Replacement

RC3100T - Discontinued - No Replacement

RC3180 - Discontinued - No Replacement

RC3300 SERIES - Discontinued - No Replacement

RC3303 -Discontinued - No Replacement

RC3750 - Discontinued - No Replacement

RC4200 - Discontinued - No Replacement

RC5300 - Discontinued - No Replacement

RC8000 - Discontinued - No Replacement