Need help with a door chime, doorbell, driveway alarm, or other product you purchased from 1800Doorbell? Check the list below to find the product manual you need as a PDF. Please let us know if you cannot find what you are looking for.
Want to know what your door chime melody will sound like? Click the link below to find a list of sounds produced from the Carlon (Dimango) door chime products.
Wireless doorbells and door chimes are evolving technologies. While most manufacturer's do their best to ensure product compatibility, sometimes discontinuing products is unavoidable. Here's a short list of products that have been discontinued and our recommended replacements.
If you are searching for replacements for the SS or Style Select door chimes, wireless doorbells, and doorbell related accessories, please follow the link below.
The Dimango RC3200 and RC3500 are Extend-A-Chime products allows users to extend the listening range of a current wired doorbells by using this easy to install product. Below are doorbell products we have identified as non-compatible products with the Extend-A-Chime product.
The RC3200 is the industry leading doorbell extender. Over the years the technology and product names have changed. Please visit this page to see whether or not your doorbell extender is or is not compatible with current Carlon doorbells.
We are please to have created a new page on the 1800doorbell site that highlights the top doorbell manufacturers in the door chime industry today. Honeywell doorbells, Carlon, and Heath Zenith are all featured with others added on a daily basis.
Why is my neighbor's doorbell setting off my receiver?
A
This typically happens when products are broadcasting on the same frequency. If your neighbor has a similar product that sends a wireless signal out on the same frequency as your receiver, there's a possibility it could activate it.
This is an easy fix. Most products will have “privacy codes,” either in the form of dip switches or small wire loops, located on the back of the product or inside the cover of the product. The Thomas and Betts, Carlon, Dimango, and Lamson and Sessions products typically have small wire loops located on the back side of the receivers and buttons. To change the privacy code you need to snip any wire loop or combination of wire loops. If your product does not have wire loops, it probably has dip switches.
Changing the privacy code on a product, whether it is a receiver or a button will change the operating frequency of that product. If you have a button and a receiver, for example, you MUST change the privacy code on both products or else they won't be able to communicate with each other.
Here's an example: If you snip the 1st wire on the push button, you have to snip the 1st wire on the receiver. If you snip wire 1 and 3 on the receiver you must snip 1 and 3 on the button or else they will no longer communicate with each other.
NOTE: If you have one button and two receivers, make sure they match. If you want the products to act as two independent units, make sure each kit or set uses it's own set of privacy codes.
Q
I have an existing wired doorbell button. The wiring is broken in the wall and I would like to replace the button only with a wireless button. I would like the new button to activate the existing chimes that are still working. Do you have a solution for me?
A
Unfortunately you can NOT use a "wireless button" with a wired chime. You would have to get the wiring fixed if you want to use your current wired chimes OR change to a completely wireless system.
Q
Can you tell me whether the front and back doors can be programmed to different sounds when using a wireless door bell?
A
Yes, almost all wireless doorbells/door chimes allow for different sounds or melodies to play depeding on the button that sends the signal. The Carlon/Dimango brand is one of the easiest to program. You can program the buttons for different sounds by pressing the small "dimple" on each button and selecting the sound you want to hear for that particular button. Very easy!
Q
How do I change the sounds on my wireless chime?
A
Locate the small "dimple" on the push button outside. Press it and listen to sound on the receiver. If that is the sound you want, then you're done! If not, repeat the process, letting each sound play all the way through, until you hear the one that you want.
Q
I'm looking for a wireless button that is lighted?
A
Most Wireless buttons are NOT available lighted as the they would require power 24/7 and drain the batteries too quickly. Heath-Zenith does make a few buttons that use LED lights which do not require as much power. Please note, these Heath-Zenith wireless doorbell buttons are not compatible with Carlon/Dimango receivers.
Q
I can't hear my doorbell in my bedroom/upstairs/basement, etc? Can you help me?
A
The Extend-A-Chime is just what you need. It is available with a Plug-in Chime (RC3200) or a Battery Powered Chime (RC3500D) which is also weatherproof. Additional Plug-in receivers are also available (RC3253).
Q
I have a regular wired door bell and when we're out back on the deck we can't hear it. Do you have anything I can hook to it so we can hear it out there when company comes?
A
The Extend-A-Chime is just what you need. It is available with a a Battery Powered Weatherproof chime for outdoor use (RC3500D) which is what you need or Plug-in chime for indoor use (RC3200) as well.
Q
I bought my Carlon door bell a couple months ago and the package says it has a 1/3/5 Year Warranty. I have my receipt so who do I call for warranty coverage?
A
You may contact Thomas & Betts Customer Service at 1-800-346-2646 for assistance.
Q
I have an “old” Dimango/Carlon chime. Can I get a new button for it?
A
In most cases, you can use the RC3301 or RC3311 button with your chime. First, you need to check the QC numbers to make sure your receiver is not "outdated" and will be compatible with the buttons. Locate the small sticker on the back of the receiver with the QC information. There will be 2 sets of numbers. (xx xx) The second set of numbers must be 00, 01, 02, 03 etc. or higher. If they are in the 90's (99, 98, 97, etc), they are NOT compatible. Unfortunately the receiver and button would both need to be replaced.
Q
Do you have any door bells for someone that can't hear well?
I have a wired doorbell on my front door. I want to add a second button to a side door, but it is nearly impossible to run a wire to the button. Do you sell a wireless doorbell button and a receiver that can be added to my existing wired bell?
A
A wireless button can not make a "wired" chime ring, however, you could purchase a wireless button and receiver for side door and an Extend-A-Chime transmitter for the wired chime. When someone pushes the front door button, the wired chime AND the wireless receiver will ring, but only the wireless receiver will ring when the side door button is pushed.
Q
I have a lot of trees in my yard, will that cut down on the wireless range of my driveway alarm?" Or similarly, "My home is made of concrete, will a wireless door chime system work in my home?"
A
When we show the "range" of a product, we are showing you the manufacturer's published ranges. Typically, these are ranges that occur in ideal situations with no interference from environmental factors or building materials. Common sense tells you anything that stands in between the wireless transmitter and the receiver will diminish the range of the product...the question is how much.
While there is not definitive rule, here are some basic guidelines:
